February 27th, 2012
Building a winning team
One of the greatest determiners of success is preparation. That’s why we spend a considerable amount of time training our cleaners and leads on our system. When I first started Mr Sparkle I knew that documenting the process of cleaning as well as customer interaction, equipment maintenance, safety, product knowledge etc. was going to be key in replicating the quality and consistency of our offering. It has been both a great challenge and joy to do that work, and to train our staff. Read more »
February 21st, 2012
Gutter Cleaning; gutter screens, a false sense of security
Even our regular clients are sometimes surprised to discover that we clean gutters as well as windows. But gutter cleaning is a natural add on. We work with the same tools, safety considerations and client base. In the Oakland and Berkeley hills trees are abundant and steep lots with poor access make it difficult to keep roofs and gutters clear of debris. Ignoring the gutters can result in very costly damage, so, homeowners will often opt to put screens over the gutter to prevent leaves and pine needles from filling the gutter troughs and downspouts. However, gutter screens can be a false sense of security. Read more »
